ye999 Privacy Policy —
How We Protect and Handle Your Personal Data
This Privacy Policy explains what personal information ye999 collects from Pakistan members, why we collect it, how we use and protect it, who we may share it with, and what rights you have over your own data. Your trust is the foundation of every relationship ye999 builds with its members, and we take our responsibility for your personal information seriously.
Our Privacy Commitments at a Glance
Six ways ye999 protects your personal information as a Pakistan member. The full policy below provides the complete legal detail.
We Do Not Sell Your Data
ye999 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your name, mobile number, CNIC details, and payment information are not commercial assets at ye999.
SSL Encryption on Every Request
All data transmitted between your device and ye999 — including login credentials, personal details, and payment transactions — is protected by 256-bit SSL encryption. This applies whether you access ye999 from Karachi, Lahore, Islamabad, or anywhere else in Pakistan.
Minimum Necessary Data Collection
ye999 collects only the personal information that is genuinely necessary for account management, payment processing, KYC compliance, fraud prevention, and responsible gaming. We do not collect data for its own sake or build profiles beyond what our service legitimately requires.
You Control Your Own Data
ye999 members have the right to access, correct, and request deletion of their personal data at any time by contacting ye999 support through in-account Live Chat or by email. Subject to applicable legal retention requirements, ye999 will act on valid data requests promptly.
Limited Third-Party Sharing
ye999 shares your data only with service providers directly necessary to deliver the ye999 service — payment processors, identity verification providers, and fraud detection systems. All third-party processors are contractually bound to use your data solely for the specified purpose.
Clear Data Retention Limits
ye999 retains your personal data for as long as your account is active and for a defined period thereafter to satisfy legal and financial record-keeping requirements. Once retention periods expire, data is securely deleted or anonymised in accordance with this Privacy Policy.
Contents
- Introduction & Scope
- Data Controller
- Data We Collect
- How We Collect Data
- How We Use Your Data
- Legal Basis
- Data Sharing
- International Transfers
- Data Retention
- Security Measures
- Cookies & Tracking
- Your Privacy Rights
- Minors
- Policy Changes
- Contact Us
This Privacy Policy was last updated on 1 January 2026. Continued use of ye999 after the effective date constitutes acceptance of this Policy.
1 Introduction & Scope
This Privacy Policy ("Policy") describes how ye999 ("ye999", "we", "our", "us"), the online gaming platform accessible at ye999.games, collects, uses, stores, shares, and protects the personal information of individuals who register for a ye999 account, access the ye999 platform, or interact with ye999 support services ("Members", "you", "your").
This Policy applies to all personal information collected through: (a) the ye999 website and platform at ye999.games; (b) the ye999 Progressive Web App (PWA) accessed via supported mobile browsers; (c) communications between you and ye999 including Live Chat, email, and Telegram or WhatsApp channels accessible via your ye999 account dashboard; and (d) the account registration, KYC verification, and payment processing processes conducted in connection with your ye999 membership.
This Policy is intended for adult members and prospective members located in Pakistan. ye999 is designed exclusively for the Pakistan market, and all data processing described in this Policy takes place in the context of providing the ye999 service to Pakistan residents aged 18 and above.
2 Data Controller
ye999, operating the online gaming platform at ye999.games, is the data controller responsible for your personal information collected through the ye999 service. As data controller, ye999 determines the purposes for which your personal information is collected and the means by which it is processed.
For all privacy-related enquiries, requests, and complaints, ye999's Data Privacy contact is reachable via:
- In-Account Live Chat: Available 24/7 inside your ye999 account — the fastest channel for privacy requests from Pakistan members
- Email: [email protected] — include "Privacy Request" in the subject line
ye999 aims to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days of receipt, subject to the nature and complexity of the request.
3 Personal Data We Collect
ye999 collects the following categories of personal information from members and prospective members:
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Information | Full name, date of birth, CNIC number, CNIC document image (front and back) | KYC verification |
| Contact Information | Pakistan mobile number, email address (if provided), Telegram or WhatsApp handle (if provided voluntarily) | Account registration & support |
| Account Credentials | Username, encrypted password hash, 2FA seed (if 2FA is enabled) | Account registration |
| Financial Information | Easypaisa or JazzCash mobile wallet number, bank account number (if bank transfer is used), USDT wallet address (if crypto is used), deposit and withdrawal transaction records in PKR | Cashier / payment processing |
| Gaming Activity | Game session records, wager amounts in PKR, win/loss history, bet slips, bonus usage records, Prize Pool draw participation | Continuous — during gameplay |
| Technical & Device Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Automated — on platform access |
| Geolocation Data | Country and city-level location derived from IP address (ye999 does not collect GPS-level location data) | Automated — on platform access |
| Communication Records | Live Chat transcripts, email correspondence, support ticket contents | When you contact support |
4 How We Collect Your Data
4.1 Information You Provide Directly
ye999 collects personal information that you provide directly when you: register a ye999 account; complete KYC verification by uploading CNIC documents; add payment methods to your ye999 Cashier; contact ye999 support via Live Chat, email, Telegram, or WhatsApp; or participate in any promotional activity that requires you to submit information.
4.2 Information Collected Automatically
When you access the ye999 platform, certain technical and usage data is collected automatically through server logs, cookies, and analytics technologies. This includes your IP address, device identifiers, browser information, session duration, pages visited within ye999, and in-game activity. This automatic collection is necessary for platform security, fraud detection, and the delivery of a consistent experience to members across Pakistan on different devices and network types.
4.3 Information from Third-Party Processors
Where you make a deposit or withdrawal using Easypaisa, JazzCash, Raast, HBL, or another supported Pakistan payment method, ye999 receives a transaction confirmation and reference number from the relevant payment processor. ye999 does not have direct access to your full payment account details beyond what is necessary to process and record the transaction on your ye999 account.
Where identity verification is performed through a third-party KYC service provider, ye999 receives a verification result (pass/fail) and the matched identity attributes. ye999 does not store CNIC images on its own servers beyond the period required for verification processing.
5 How We Use Your Personal Data
ye999 uses the personal information we collect for the following purposes:
- Account Management: Creating and maintaining your ye999 member account, processing login requests, managing your PKR wallet balance, and providing access to ye999 games and services
- Payment Processing: Processing deposits and withdrawal requests via your selected Pakistan payment methods, verifying transaction authenticity, and maintaining accurate PKR transaction records
- Identity Verification (KYC): Verifying your age (18+) and identity using CNIC documentation to comply with applicable anti-money laundering requirements and to ensure ye999 membership is restricted to eligible adults in Pakistan
- Fraud Prevention and Security: Detecting and preventing fraudulent account activity, unauthorised logins, bonus abuse, and financial crime through automated monitoring systems and manual review processes
- Responsible Gaming: Monitoring gambling behaviour patterns to identify potential problem gambling indicators, enforcing self-imposed deposit and loss limits, processing self-exclusion requests, and complying with responsible gaming obligations
- Customer Support: Responding to queries, resolving disputes, processing account-related requests, and maintaining records of support interactions
- Legal and Regulatory Compliance: Satisfying applicable financial record-keeping obligations, responding to lawful requests from regulatory and law enforcement authorities, and maintaining audit trails required under applicable legal frameworks
- Platform Improvement: Analysing aggregated and anonymised usage data to understand how members in Pakistan use ye999, identify technical issues, and improve the platform's performance, game library, and payment experience
- Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to members who have not opted out of marketing communications. ye999 communicates primarily via SMS to your registered Pakistan mobile number. You may opt out of marketing communications at any time via your ye999 account notification settings
6 Legal Basis for Processing
ye999 processes your personal information on the following legal bases:
- Contractual Necessity: Processing required to perform the ye999 Terms & Conditions contract you enter into when registering a ye999 account — including account management, payment processing, and game delivery
- Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering requirements (KYC/CNIC verification), financial record-keeping mandates, and responses to lawful authority requests
- Legitimate Interests: Processing conducted to protect ye999's legitimate business interests and those of its members, including fraud prevention, platform security, abuse detection, and responsible gaming monitoring — where these interests are not overridden by your fundamental privacy rights
- Consent: Marketing communications and non-essential cookie placements, where your express consent has been obtained and may be withdrawn at any time without affecting the lawfulness of processing that occurred prior to withdrawal
7 Data Sharing with Third Parties
ye999 does not sell your personal data to any third party. ye999 shares your personal information only in the following limited circumstances:
7.1 Payment Processors
ye999 shares the minimum necessary information with Easypaisa, JazzCash, Raast, and other Pakistan payment providers to process your deposits and withdrawals. Payment processors operate under their own privacy policies and are independently responsible for data collected directly by them during payment transactions.
7.2 Identity Verification Providers
ye999 shares CNIC document data with licensed identity verification service providers solely for the purpose of completing KYC verification on your account. These providers are contractually prohibited from using your CNIC data for any purpose beyond the verification service they provide to ye999.
7.3 Game Technology Providers
Third-party game providers (including live casino studio operators and slot game developers) receive anonymised session identifiers and wager data necessary to deliver game content to your ye999 account. These providers do not receive your name, mobile number, CNIC, or payment details.
7.4 Fraud Detection and Security Services
ye999 uses third-party fraud detection technology providers who may process technical data (IP addresses, device identifiers, behavioural patterns) to identify suspicious activity. These providers operate under strict data processing agreements and do not use the data they process on behalf of ye999 for their own independent purposes.
7.5 Legal Authorities
ye999 will disclose personal information to regulatory authorities, law enforcement agencies, or judicial bodies when required to do so by applicable law, court order, or other valid legal process. ye999 will, where legally permitted to do so, notify affected members of such disclosures.
8 International Data Transfers
ye999's primary platform infrastructure is designed to serve the Pakistan market. Some third-party service providers that process data on ye999's behalf may be located outside Pakistan — including game server infrastructure, identity verification systems, and fraud detection services hosted in international data centres.
Where personal data is transferred outside Pakistan, ye999 ensures appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those applied within Pakistan. ye999 requires all processors handling Pakistan member data to implement appropriate technical and organisational security measures commensurate with the sensitivity of the data being processed.
9 Data Retention
ye999 retains your personal data for the following periods:
- Active Account Data: Retained for the duration of your ye999 account's active status — from registration until the account is closed
- Closed Account Data: Following account closure for any reason, ye999 retains core account information (identity data, transaction records, KYC documents) for a minimum of 5 years to satisfy applicable financial record-keeping and anti-money laundering retention obligations
- Gaming Activity Records: Bet slips, game session logs, and wagering history are retained for a minimum of 3 years from the date of the relevant transaction
- Support Communication Records: Live Chat transcripts and email correspondence are retained for a minimum of 2 years from the date of the most recent communication in the relevant thread
- Technical and Device Data: Server log data and device fingerprint data used for fraud prevention are retained for up to 12 months from collection
- Marketing Consent Records: Records of your marketing consent or opt-out preferences are retained for the duration of your ye999 account plus 2 years
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual. Aggregated and anonymised analytics data derived from your usage (which cannot be used to identify you) may be retained indefinitely for platform development purposes.
10 Security Measures
ye999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS Encryption: All data in transit between your device and ye999's servers is encrypted using 256-bit SSL — the same standard used by major Pakistan banks including HBL
- Password Security: Member passwords are stored as one-way cryptographic hashes — ye999 never stores plaintext passwords and cannot reverse a password hash to retrieve your original password
- Two-Factor Authentication (2FA): Members may enable 2FA, which requires a one-time code sent to their registered Pakistan mobile number in addition to their password for each new login session
- Access Controls: Access to member personal data within ye999's internal systems is restricted to staff members who require it to perform their specific job function — all access is logged and subject to regular audit
- Intrusion Detection: ye999 operates automated monitoring systems that detect and alert on anomalous access patterns, potential data exfiltration attempts, and other security events in real time
- Data Breach Response: In the event of a confirmed data breach affecting your personal information, ye999 will notify affected members and relevant authorities as required within the timeframes mandated by applicable law
While ye999 maintains robust security measures, no internet-based service can guarantee absolute security. ye999 encourages all Pakistan members to use a strong, unique password for their ye999 account, to enable 2FA, and to never share their ye999 login credentials with anyone.
11 Cookies & Similar Technologies
11.1 What Cookies ye999 Uses
ye999 uses cookies and similar browser storage technologies to deliver, maintain, and improve the platform experience for Pakistan members. The types of cookies used by ye999 include:
- Strictly Necessary Cookies: Required for the ye999 platform to function — including session authentication cookies that keep you logged in during an active ye999 session, and security cookies used for CSRF protection. These cookies cannot be disabled without making the platform non-functional.
- Functional Cookies: Store your preferences such as language settings, last-used payment method, and game lobby display preferences to provide a more personalised experience on return visits to ye999.
- Analytics Cookies: Collect anonymised data about how members navigate the ye999 platform — which pages are visited most, where sessions typically begin and end, and which features are used. This data is used only in aggregate form to improve the ye999 product for Pakistan members.
- Fraud Prevention Cookies: Used by ye999's fraud detection technology to maintain device fingerprint consistency across sessions, helping identify suspicious login patterns and protect your account.
11.2 Managing Cookies
You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent ye999 from functioning correctly — in particular, session authentication cookies are required for any logged-in use of the platform. ye999 does not use third-party advertising cookies or cross-site tracking technologies.
12 Your Privacy Rights
As a ye999 member in Pakistan, you have the following rights with respect to your personal data. To exercise any of these rights, contact ye999 via in-account Live Chat or at [email protected]:
Your Data Privacy Rights
As a ye999 member in Pakistan, these rights apply to your personal information. Contact ye999 support to exercise any of them.
Right of Access
You have the right to request a copy of all personal data ye999 holds about you. ye999 will provide this in a structured, readable format within 30 days of a valid access request. Identity verification may be required before ye999 releases account data.
Right to Rectification
If any personal information ye999 holds about you is inaccurate or incomplete, you have the right to request correction. Contact ye999 support with supporting documentation where corrections affect identity or payment account details.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal retention obligation applies. ye999 will inform you if a deletion request cannot be fulfilled in full due to legal hold requirements.
Right to Restrict Processing
You may request that ye999 pause processing of your personal data in certain circumstances — for example, while the accuracy of data is contested, or while an objection to processing is under review. Restricted data is stored but not actively processed.
Right to Data Portability
Where ye999 processes your data based on your consent or on contract, you may request a copy of your data in a portable, machine-readable format. This right applies to data you have provided directly — such as account profile information and transaction history in PKR.
Right to Object to Marketing
You may opt out of ye999 marketing communications at any time. To stop receiving promotional SMS messages from ye999 to your Pakistan mobile number, update your notification preferences in ye999 Account Settings or contact support. Opting out of marketing does not affect essential service communications.
13 Minors — Under-18 Protection
ye999 is strictly an adults-only platform. ye999 does not knowingly collect or process personal information from individuals under the age of 18. ye999's registration process includes age confirmation, and CNIC-based KYC verification is used to confirm that members are of legal adult age. If ye999 becomes aware that a member account belongs to a person under the age of 18, the account will be immediately suspended, all activity will be reversed where possible, and the underage individual's personal data will be deleted as soon as legally permissible.
Parents or guardians in Pakistan who believe that a minor may have registered a ye999 account should contact ye999 immediately via Live Chat or at [email protected]. ye999 will take immediate action to investigate and, where confirmed, to close the account and return any funds deposited by the minor to the payment source.
14 Changes to This Privacy Policy
ye999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform capabilities. Material changes — those that significantly affect your privacy rights or the way we use your data — will be communicated to registered members via SMS to their registered Pakistan mobile number at least 14 days before the revised Policy takes effect.
Non-material clarifications and corrections (such as grammatical updates or minor elaborations that do not change the substance of our data practices) may take effect immediately upon publication. The effective date at the top of this Policy reflects the date of the most recent substantive update. Your continued use of ye999 after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept material changes to this Policy, you should stop using ye999 and request account closure before the revised Policy takes effect.
15 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to ye999's handling of your personal data, please contact ye999's privacy team through the following channels:
- In-Account Live Chat: The fastest way to reach ye999 — available 24/7 inside your ye999 account, including on Pakistan public holidays. Live Chat agents can assist with most privacy requests in real time.
- Email: [email protected] — please include "Privacy Request" and your registered Pakistan mobile number in the subject line to ensure prompt routing to the privacy team
- Account Settings: Many data control actions — including marketing opt-out, deposit limit adjustments, and self-exclusion — can be performed directly from the ye999 Account Settings panel without contacting support
ye999 is committed to resolving privacy concerns fairly and transparently. If you are not satisfied with ye999's response to a privacy complaint, you have the right to escalate the matter through applicable dispute resolution channels as described in the ye999 Terms & Conditions.
Your Privacy Is Safe with ye999
ye999 was built for Pakistan players who want a trusted, secure gaming platform — one that handles their PKR, their Easypaisa and JazzCash transactions, and their personal data with the same care and transparency. If you have reviewed this Privacy Policy and are ready to join, your account takes under 2 minutes to create. Adults aged 18 and above only.
18+ Only. ye999 is strictly for adults aged 18 and above. Gambling involves financial risk — only play with money you can comfortably afford to lose. Deposit limits, session reminders, loss limits, and self-exclusion are available inside every ye999 account. If gambling is affecting your wellbeing, please use the self-exclusion tool or contact ye999 Live Chat support 24/7.